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Digital transformation: an update from down under

Last year, the Australian government set up a team tasked with transforming government to make services easier to use. It was called the Digital Transformation Office – recently renamed the Digital...

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Now we are 5

It’s half a decade since GDS was founded. When it started, it was just 14 people. In those days, it had more of a startup culture, with a very small staff working to build the early prototypes of...

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A problem shared is money saved

It is said that users don’t care about the structure of government. They don’t care which department does this or which agency does that. In the Standards Assurance team we have the same approach. We...

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Looking sideways in the product and service manager community

A recent product manager career path workshop I recently rejoined GDS after 3 years away – at the University of Bath and the Scottish government. Back then I was an associate product manager. I’m now...

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Polishing our medal content: a cross-government project

The MOD issues medals to both serving and previous armed forces personnel, as well as some civilians. GOV.UK is where these users can find out if they’re eligible for any of them, and how to apply. The...

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Introducing the next stage of the Service Manual

The latest iteration of the Service Manual is now published. The Service Manual exists to help people across government build services that meet the Digital Service Standard and prepare for service...

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2016 on the GDS blog

It’s the time of the year for ‘best of’ lists. In keeping with the season, we’ve been looking back over some of the most popular blog posts of 2016. Here’s a selection: Service design In February, Head...

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Exploring how government services get made

From a user’s point of view, the definition of a government service is simple: it helps you do something. But how services are designed and made across government is far less simple. So we carried out...

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Making policy an integral part of digital delivery teams

I’m Anais and I’m a Policy and Engagement Lead at GDS. I joined GDS last year as part of a recruitment round that brought in a number of policy and engagement professionals. Like others who joined at...

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Growing technical writing across government

As our director general said recently in a blog post, GDS is here to support, enable and assure government departments in their digital transformation. That means more listening, more collaboration...

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